As a Senior Cloud Solution Architect, you will be responsible for gathering customer and partner insights to design and implement cloud-based solutions tailored to their needs. You will develop and nurture relationships with key stakeholders, including customer and partner architects, technical decision-makers (TDMs), and business leaders. Your expertise will ensure seamless integration of Microsoft cloud technologies while optimizing performance and aligning with best practices.
You will also serve as a strategic advisor, guiding customers and partners in the right direction, presenting insights, and challenging decisions when necessary. By leveraging your deep understanding of Microsoft’s offerings and competitive landscape, you will help organizations accelerate cloud adoption and maximize the value of their investments.
Key Responsibilities
Driving Business Impact
- Lead customer and partner engagements to identify and address technical blockers, ensuring a smooth cloud adoption process.
- Apply deep technical knowledge across multiple Microsoft cloud solutions to meet business and IT requirements.
- Collaborate with Customer Success Account Managers and other internal teams to drive cloud consumption growth through cost optimization, operational excellence, security, and resilience.
- Conduct architecture design reviews and technical optimizations, ensuring production deployments align with best practices.
- Provide thought leadership in solution design, development, and deployment while supporting customers and partners throughout their digital transformation journey.
- Anticipate challenges, assess risks, and offer proactive recommendations to enhance customer experience and solution performance.
Customer-Centric Engagement
- Actively listen to customers and partners, challenge decisions when necessary, and present alternative solutions to drive better business outcomes.
- Engage with key stakeholders, including technical specialists, decision-makers, and business leaders, to gather insights and align technology solutions with business goals.
- Facilitate knowledge transfer to customers and partners, closing skill gaps and ensuring successful adoption of Microsoft cloud solutions.
- Advocate for customer and partner needs, providing valuable feedback to internal teams to improve Microsoft products and services.
- Ensure a seamless and connected customer experience, optimizing cloud readiness and operational health.
Technical Leadership and Enablement
- Stay ahead of industry trends, understanding the competitive landscape and positioning Microsoft’s strengths effectively.
- Act as a mentor and role model, guiding junior team members and fostering a culture of continuous learning and knowledge sharing.
- Participate in technical communities, conferences, and knowledge-sharing initiatives, both internally and externally.
- Identify gaps in existing intellectual property (IP) and contribute to new best practices, frameworks, and reusable assets to enhance Microsoft’s cloud offerings.
Qualifications and Experience
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
- 4+ years of experience in cloud and infrastructure technologies, IT consulting, system administration, software development, or related areas.
- Experience working in a customer-facing role, driving technical projects, and leading cloud transformation initiatives.
Preferred Qualifications
- 8+ years of experience in cloud technologies, IT consulting, architecture, or software development (or 6+ years with a Master’s degree).
- Hands-on experience with cloud computing platforms, including Microsoft Azure, AWS, or Google Cloud.
- Strong expertise in cloud security, scalability, high availability, and cost optimization.
- Certifications in Azure, AWS, Google Cloud, or security-related fields are highly desirable.
- Proven ability to influence senior stakeholders, drive strategic conversations, and lead technical decision-making.
Why Join Us?
At Microsoft, we are committed to driving innovation and helping businesses unlock their full potential with cloud technologies. As a Senior Cloud Solution Architect, you will be at the forefront of this transformation, shaping the future of cloud adoption in the Retail & Consumer Goods industry. You will work with some of the brightest minds in the industry, access cutting-edge technology, and have the opportunity to make a meaningful impact on businesses and communities.