While Playwright support unified service desk application testing

Question

Hi Team We need automated our testing with Playwright in unified service desk application using CRM. While playwright support for it.? Thanks

Vijayashree Shinde · Answer

Hi Muzaffar Yes Playwright can be used to automate testing for Unified Service Desk applications especially if they are web-based or use web technologies. It works well with CRM systems and can help streamline your testing process.

Lokesh Varman · Answer

To automate testing of USD applications for windowsusing Playwright you would typically need to go through separate process like writing scripts accordingly as there is no inbuilt support. Can you consider winappdriver autoit sikuli codedui. These tools provide more specialized support for automating Windows applications and may be better suited for automating USD

Muzaffar Ur Rahman · Answer

Hi Lokesh While Playwright support windows applications.? USD is Windows application.

Lokesh Varman · Answer

Yes Playwright supports automated testing of Unified Service Desk applications using CRM. You can use Playwright to interact with the Unified Service Desk UI as well as the CRM data. Here is an example of a Playwright test in python that creates a new ticket in Unified Service Desk: import playwright def test_create_ticket(): browser = playwright.chromium.launch() page = browser.new_page() page.goto(https://my-unified-service-desk.com/) page.fill(#username myusername) page.fill(#password mypassword) page.click(#submit) page.wait_for_element(#new-ticket) page.click(#new-ticket) page.fill(#subject My new ticket) page.fill(#description This is my new ticket description) page.click(#submit-ticket) assert page.text(#ticket-id) !=  browser.close() This test will open the Unified Service Desk website login and create a new ticket. The test will then verify that the ticket was created successfully by checking the ticket ID.