In this session, we will be giving a walkthrough on the Copilot in Customer Service.
When we enable the Copilot features, agents can do the following actions in the Customer Service workspace app:
- Respond to questions
- Compose an email
- Draft a chat response
- Summarize a case and conversation
- Enable Copilot case and conversation summaries
- Enable Copilot help pane
- Display Copilot case summary on custom case forms