Explain Virtual Agents Configuration

Power Virtual Agents

The Power Virtual Agents is a web-based application that allows you to create a Bot that interacts with your customers. Power Virtual Agents empowers teams to easily create powerful bots using a guided, no-code graphical interface without the need for data scientists or developers. Power Virtual Agents addresses many of the major issues with bot building in the industry today.

Create a Power Virtual Agents bot

Go to https://aka.ms/TryPVA in your browser. click on start free.

Enter your user credential.

Click on New bot button and provide bot name.

Select Create, the process of creating the first bot within a new environment can take up to 15 minutes.

Virtual agent home now ready.

Start by selecting Topics in the side navigation pane, and then select New topic at the top of the page.

You can now name your topic and include some trigger phrases for this topic.

After saving your topic, select Go to authoring canvas. This is the graphical dialog tree editor that allows you to define bot responses and the overall bot conversation.

Then, click on the + below the node, and we can add an Ask a question, call action, show a message, go to another topic, end the conversation node by selecting it in the menu.

To test this out in real time to see if it’s working as you expected. For this, you’ll use the test bot panel.

Now click on Publish to activate your bot.

Deploy bot in dynamics 365

Click on publish button select Go to channels.

Now click on custom website.

Copy the selected URL.

Now login dynamics 365 and open Iframe where you want to implement bot. and paste that URL in URL section. and click ok.

After publishing it’s visible to dynamics 365.